This policy explains what personal data we collect through royalcollection.me, why we use it, who sees it and what you can ask us to do with it.
Who is responsible
Api Investment Doo, the developer of Royal Collection, is the controller of your personal data. Its sales team answers enquiries and handles sales.
Contact for anything in this policy: info@royalcollection.me, Kumbor 80, 85349 Kumbor, Montenegro.
What we collect
When you send a form
- Your name, email address, and phone or WhatsApp number if you give one.
- Your country and, on the corporate form, your company.
- What you are interested in, your message, and a preferred call time if you choose one.
- The page you sent the form from, and campaign values in the link that brought you to the site (such as utm_source), so we know which channel works.
- The time you agreed to be contacted.
When you write to us
If you contact us by email, phone or WhatsApp, we receive what you send us and your contact details.
When you visit the site
Our hosting provider processes technical data such as your IP address, browser and the time of the request, to deliver the site and protect it from abuse. We do not use this data to identify you.
Why we use it, and on what basis
- To answer your request, send you information you asked for and arrange calls or visits. This is a step you ask for before a possible purchase (GDPR Article 6(1)(b)), and you agree to it when you send a form (Article 6(1)(a)).
- To prepare and carry out a purchase if you decide to buy (Article 6(1)(b)), and to meet legal duties such as anti-money-laundering checks (Article 6(1)(c)).
- To keep the site secure and to see which channels bring enquiries (Article 6(1)(f), our legitimate interest).
We do not sell your data, and we do not add you to a newsletter unless you ask for one.
Who sees your data
- The sales team and the other people at API Investment who handle the sale.
- Service providers who work for us: Vercel (hosting and form processing), Resend (delivering form messages to our team), Google Workspace (email) and Zoho (customer records). They may only use the data to provide their service to us.
- If you write to us on WhatsApp, Meta processes that conversation under its own terms.
- If you buy, the notary, lawyers and authorities involved in the purchase, as the law requires.
Transfers outside Europe
Royal Collection is in Montenegro, and some of our service providers are based in the United States. Where data leaves the European Economic Area, the transfer relies on an adequacy decision of the European Commission, such as the EU-U.S. Data Privacy Framework, or on the Commission's standard contractual clauses.
How long we keep it
- Enquiries: up to 24 months after our last contact with you, then we delete them.
- If you buy: for as long as the purchase contract and the law require.
- Records of your consent: as long as we need to show that you gave it.
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, restrict or object to its use, or receive it in a common format. You can withdraw your consent to be contacted at any time; this does not affect contact that has already taken place. Write to info@royalcollection.me and we reply within one month.
You can also complain to the Agency for Personal Data Protection and Free Access to Information in Montenegro, or to the data protection authority in the country where you live.
Cookies
How the site stores information in your browser is explained in the Cookie Policy.
Changes
If we change how we use your data, we update this page and the date above.